We expected on 2018, our members will be expanding almost 3500 active members around Malaysia. Luckily, our travel industries mostly be conducted by people with passion for the business, however, management overlooked their employer potential and employees or staff are lacking of knowledge and skill which result the company difficult to generate greater profit and business expansion (Chan, 2017). This will result higher turnover as well as employee shortage. The owner need ensure the career development program for their staffs are strong and effective.
WHY YOU SHOULD ATTEND THIS PROGRAMME
For a start, you can have your experience and expertise formally recognised by obtaining a Malaysia Skills Diploma, without having to attend training or sit for exams, under Recognition of Prior Achievements (Pengiktirafan Pencapaian Terdahulu or PPT).
Your staff can participate in the National Dual Training System (Sistem Latihan Dual Nasional or SLDN) for Travel and Tour Operation. The modules include ticketing, outbound, inbound, transport, sales and tour leading, with a Malaysia Skills Certificate awarded upon completion.
Senior travel industry personnel may also participate in workshops to create new National Occupational Skills Standards (NOSS) or revise existing ones for various jobs in the travel trade, which encompasses travel, tours, vehicle operations, car rental, MICE and event management.
In time to come, travel industry specialists must obtain a Malaysia Skills Certificate or Diploma, which will be accredited to the ASEAN Regional Qualifications Framework and Skills Recognition System and ASEAN Common Competency Standards for Tourism Professionals.
Apart from facilitating mobility of tourism professionals within ASEAN based on a competency-based certification system, staff with recognised qualifications lend credibility to their organisation, similar to what International Standards Organisation (ISO) does to a company.
As such, it is important to attend and understand the importance of upgrading professionalism for yourself and your staff to gear for the future of travel business. You will surge ahead in the industry by starting early, while those that treat professionalism lightly will be left behind.
WHO SHOULD ATTEND
This course is suitable for top management, front-liners, and executive in travel and tour companies.
Please submit your registration to MATTA Secretariat Ms Sharifah Nadzirah (firstname.lastname@example.org) at our office number 082 545298 by 30th October 2017, 5.00 pm with the following details:
POSITION IN COMPANY:
TEL / FAX:
Kindly be informed this program is Free of Charge (FOC). MATTA is fully committed to develop tourism industry, thus we hope this approach will benefit our members with knowledge as well as methodologies in encounter any industry-related issues.